1. Email customer service at firstname.lastname@example.org and include your: *Order number *Return or exchange request with a picture of the product, if necessary *Photo of the barcode on the plastic bag
- A tracking number and receipt of the returned package is required. It will help us track and process the return.
- Take your refund/exchange when the package is received.
- Orders are able to be canceled and refunded before shipping.
- Items can be easily returned in 30 days after delivery.
- Merchandise cannot be returned if washed or worn and must be in original packaging with tags attached.
- Please note, If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.(The return shipping cost is determined by the logistics method selected by the consumer)
- For hygiene reasons, we don’t accept exchanges or returns of earrings, cosmetics, lingerie sets, swimwear,panties, tights or similar intimate items. These items are final sale and cannot be returned for exchange, credit or refund, unless a customer received a wrong item or the item was faulty.
- Customer service may offer a cash coupon for your return. Please note, items purchased with coupons are final sale and cannot be returned or exchanged.
- Sorry, you will not receive a refund for your original charge until we receive your returned item.
- To initiate a return or exchange, please contact customer service. The return shipping address will be emailed to you.
- All items priced under $15.99 and Orders that have used coupons cannot be refunded or exchanged. No exceptions will be made.
- Please contact our customer service team if you need to process a return for any reason, email@example.com.
If you have any questions, please contact customer service at firstname.lastname@example.org .
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Please contact our email@example.com for further help. We will do our very best to help you and reply to all messages within 24 hours.